Data Deletion
Who this page is for
SentientIQ, Inc. provides conversational AI and operational software to dealerships and other retail businesses. If you chatted on a dealership's website, texted or emailed a dealership, or messaged a dealership's Facebook Page, and that dealership uses SentientIQ, we may hold personal data about you as that dealership's service provider. This page explains how to have it deleted. Our Privacy Policy describes what we collect and why.
How to request deletion
- Email info@sentientiq.app with the subject line Delete my data.
- Include your name, the email address and/or phone number you used with the dealership, and the dealership's name. If you reached the dealership through Facebook or Messenger, say so and include the name on your Facebook profile.
- We may ask you to confirm the request from the email address or phone number on file, so that no one can delete your records but you.
- We complete verified requests within 30 days and send you a confirmation by email when the deletion is done.
There is no charge for a deletion request, and you will not be treated differently for making one.
If you reached the dealership through Facebook or Messenger
Where a dealership has connected its Facebook Page to SentientIQ, we receive the content of your Messenger conversation with that Page and the profile information Meta provides with it (such as your name and profile picture), so that the dealership can answer your inquiry. We use this data only to respond on the dealership's behalf and to keep a record of the conversation for that dealership. We do not use it for advertising, and we do not sell or share it. We handle it in accordance with Meta's Platform Terms and Developer Policies.
To have it deleted, make the request described above and mention Facebook or Messenger. You can also remove SentientIQ's access at any time in your Facebook settings under Settings & privacy → Settings → Apps and websites; removing access stops new data from reaching us, and the deletion request removes what we already hold.
What gets deleted
- Your contact details: name, email address, phone number
- The content of your conversations with the dealership through SentientIQ: website chat, text messages, email, and Messenger
- Behavioral and device signals linked to you, such as the pages you viewed on the dealership's website and the browser identifier used to recognize a returning visitor
- Notes and follow-up records the dealership kept about you inside SentientIQ
What may remain
- Aggregated analytics that cannot be linked to you
- Records we are required to keep by law, such as the record that you opted out of text messages or email so that we continue to honor it
- Copies the dealership holds in its own systems outside SentientIQ. We are the dealership's service provider; we tell the dealership about your request, but records in their own CRM or sales files are theirs to delete, and you can ask them directly.
Dealerships and other business customers
A dealership can delete a shopper's record from inside the SentientIQ application, or request deletion by emailing info@sentientiq.app. Retention and deletion for our business customers are governed by our Data Processing Agreement, including deletion of all data within 30 days of the end of a customer's agreement.