Terms of Service
1. Who these terms apply to
These Terms form a binding agreement between SentientIQ, Inc. ("SentientIQ," "we," "us") and the entity or individual using the service ("Customer," "you"), including customers with an active subscription or trial and authorized users accessing the platform on a Customer's behalf.
2. The service
Anonymous collection and analysis of website-visitor interaction patterns (no PII collected without voluntary consent); a conversational AI interface deployed on Customer websites that may capture contact information when voluntarily provided; operational alerts (email, SMS, in-platform) to authorized Customer users subject to user-configured consent; and admin tooling. The specific scope is defined in the Customer's order form or written engagement. Features may change over time; material changes affecting Customer use will be communicated in advance where reasonably possible.
3. Customer obligations
- You have authority to bind your organization and to deploy our scripts on the websites you designate
- You will not use the service to violate applicable law, including consumer-protection, telecommunications, anti-spam, or data-protection law
- You will provide accurate account information and keep credentials confidential
- You will configure recipient phone numbers, email addresses, and consent settings only for individuals who have authorized you to do so
- You will respect opt-out requests, suppression lists, and quiet-hours configurations
- You will not reverse-engineer, resell, or sublicense the service except as expressly permitted
- You will not use the service for unsolicited bulk messaging or content that violates carrier acceptable-use policies
4. Operational SMS and email alerts
- Recipients must consent in advance to receive operational alerts; consent is captured in the admin interface and timestamped.
- All SMS messages include opt-out language and identify the sender. STOP, UNSUBSCRIBE, CANCEL, END, and QUIT are honored; HELP and INFO return a help response.
- SentientIQ delivers operational, transactional content on this rail; promotional content is out of scope.
- Customer is responsible for valid contact configuration and consent representations. Standard message and data rates may apply; frequency varies by account activity.
5. Data and privacy
Data handling is described in our Privacy Policy and, for Customer-controlled personal data, our Data Processing Addendum, both incorporated by reference. On data-processing matters the DPA controls.
6. Intellectual property
SentientIQ retains all right, title, and interest in the platform, scripts, models, documentation, and aggregated or derivative analytics. You retain ownership of your Customer Data and grant SentientIQ a non-exclusive, worldwide license to use it to provide, maintain, secure, and improve the service, and to derive aggregated, de-identified analytics.
7. Fees and payment
Fees and payment terms are defined in your order form or subscription agreement. Unless otherwise stated: fees are non-refundable except as required by law; late amounts may lead to suspension after reasonable notice; taxes are the Customer's responsibility unless we must collect them; pricing for renewals may change on at least 30 days' written notice.
8. Term and termination
Either party may terminate for material breach not cured within 30 days of written notice. On termination: platform access ends, scripts must be removed from your websites, and Customer Data is deleted within 30 days of offboarding except where retention is required by law. Provisions that by nature survive (IP, indemnification, limitation of liability, governing law) survive.
9. Service availability and disclaimers
The service is provided "as is" and "as available." AI-generated outputs (chat responses, summaries, alert content) are probabilistic; SentientIQ does not guarantee any AI output is accurate or appropriate in a given instance, and Customer is responsible for reviewing AI output before relying on it. To the maximum extent permitted by law, SentientIQ disclaims all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
SentientIQ's aggregate liability is limited to the amount the Customer paid in the twelve months preceding the event giving rise to the claim. SentientIQ is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, data, or business interruption. These limits do not apply to indemnification obligations, gross negligence or willful misconduct, or amounts that cannot be limited by law.
11. Indemnification
Customer will defend and indemnify SentientIQ against claims arising from Customer's misuse of the service, content or contact data Customer provides, or Customer's breach of these Terms or applicable law. SentientIQ will defend and indemnify Customer against third-party claims that the service as provided infringes a valid U.S. intellectual-property right, subject to prompt notice and reasonable cooperation.
12. Changes to these terms
Material changes will be communicated by email or platform notice at least 30 days before taking effect, except where a shorter timeframe is required by law or for security or compliance. Continued use after the effective date constitutes acceptance.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware. Disputes will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there. Either party may seek injunctive relief to protect intellectual-property or confidentiality interests.
14. General
These Terms, the Privacy Policy, the DPA, and any signed order form are the entire agreement. A signed order form controls over these Terms; the DPA controls on data-processing matters. Neither party may assign without consent except to a successor in a merger or sale of substantially all assets. If any provision is unenforceable, the remainder stands; failure to enforce is not waiver.